How do I request a new password?

Request New Password Page

To start the process of requesting a new password, click the "Request New Password" link in the User Account Block.

You may type EITHER your USERNAME OR the EMAIL address that is stored in your site account's user profile. Then, click the "E-mail new password" button to tell the system to send a temporary login link to your registered email address.

If you don't recall your site username or which email address is stored in your user profile, please contact the CARTA Administrators for assistance.

Request New Password EMail

Within a minute or two, you should receive an email containing a special LINK that will enable you to log into your site account within 24 hours of receiving the email. Note that this email does NOT contain a new password as sending passwords via email is not secure. Instead, you must click (or otherwise open) the special link that is included in the email message.

If you don't receive an email within 5 minutes, please contact the CARTA Administrators for assistance.

Notice that, if you successfully receive the email, your site username is included in the message salutation (for example, "ijones".

After you click the one-time link, you will be logged into your account profile editing page. You should enter a new password into the "password" AND "confirm password" fields. Then scroll down to the bottom of the page and click the "submit" button. You've now set a new password AND should also be logged into your account.